TACTICAL COMMUNICATIONS

As career law enforcement officers, the trainers from Global Training Institute have dealt with the worst of the unpleasant, conniving and spoiled people who are experts at creating conflict and demeaning public service personnel. With our years of training and experience, we will guide you through the pitfalls of dealing with difficult people and resolving the conflicts they have with each other, with you and with your company. Proper verbal skills can diffuse a highly charged incident and the increasingly emotional situations that often lead to physical violence. Using these Tactical Communication skills, you will be able to gain the voluntary compliance of angry people and most often, avoid the physical confrontation. You will also learn tactical communication to assist you in determining the difference between a difficult person and someone who is totally non-compliant. If physical confrontation becomes necessary, proper verbal skills will have been used in such a manner that the use of force was the only option left. During Your Interactive Seminar, You Will (Learn): Efficiently and effectively deal with difficult people Diffuse highly charged emotional situations Gain voluntary compliance through tactical communications Minimize complaints and the use of force